SHIPPING

We post all the items in the UK by DPD NEXT DAY DELIVERY Tracked Service. To receive the item NEXT DAY you need to place an order before 1.30pm. Otherwise your order will be shipped the following day. FREE UK NEXT DAY DELIVERY applies for orders over £100. Otherwise we charge £5.99 for NEXT DAY UK DELIVERY.

DPD don't deliver on Saturdays and Sundays. If you place your order on Friday after 1.30pm your order will be posted on Monday and delivered on Tuesday.

Within European Union we post items the same day if order placed before 1.30pm and we use DPD EURO TRACKED service. Please allow 3-7 days for your order to arrive. You can track it by clicking on the tracking link on the email you received from our warehouse.

Outside European Union Delivery. Please allow  5-21 working days for an International Delivery. We usually use FEDEX to deliver outside EU. It's a tracked service, so you can monitor your parcel. 

Please be aware that we are not responsible for any VAT and DUTY costs you may need to pay to your CUSTOMS.

If you are importing realistic looking firearms without valid license your parcel may be stopped by Border Police or Customs. Please make sure you can import those items to your country as we don't take any responsibility for your parcel seizure and we can't accept any claims and we don't provide any refunds once your parcel is stopped. 

Please note that your goods may be sent to you in installments. You may cancel your entire order with us if subsequent installments forming part of your order are not delivered by us.

Title to any product ordered will pass to you once KM Midlands Limited has received payment in full for that product. Risk in any product ordered will pass upon delivery to you.

If your delivery address is outside of the United Kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; We advise each customer to contact their local customs office for further information.

Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

RETURNS

For hassle FREE and FAST returns please follow up the return process using our portal which you can access from an email we send you with your order from James and James - our order fulfillment company.

All returns needs to be posted to

returns address shown on packing slip:

Liliput Road

Brackmills Industrial Estate

Northampton

NN4 7DT

United Kingdom

Please use the return View Port process to initiate the return. Please click on RETURN YOUR ORDER on your tracking email you have received from us when placed an order. 

All items purchased are guaranteed against defects. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, KM Midlands Limited shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem within 14 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.

Should you find that the products you order are of the incorrect size, KM Midlands LTD at its sole discretion may chose to replace these goods. You must inform us by filling online form here : CONTACT US . You may request a different size no later than 7 working days after the day after you receive the product.

Where you have already received the goods, you must return them to KM Midlands LTD. unopened together with the original invoice. You will be liable for any charges incurred when returning the goods to KM Midlands LTD.

KM Midlands Limited reserves the right to make a 15% restocking charge for any goods which are not returned in mint condition or to refuse to accept such goods, at its sole discretion. Your statutory rights are not affected.

Re-delivery of the replacement sizes will be made within 48 hours of receiving the return. 

Before completing a return, please note:

  • Refunds or exchanges will not be issued for returned goods which are not in their original condition*
  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods, offers a fully trackable service and that you retain your proof of postage
  • The cost of returning the item to us is your responsibility
  • Once received by our returns department, refunds/exchanges can take up to 5 working days to be processed